Welcome to The Mismatched Studio (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) form a binding legal agreement between you (“the user,” “customer,” or “you”) and Trove Souq FZ LLC, operating under the jurisdiction of the RAKEZ Free Zone, UAE. By accessing our website, purchasing our products, or using our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must cease using our services immediately.

1.1 The Mismatched Studio operates as a brand under Trove Souq FZ LLC, a company incorporated and regulated by the Ras Al Khaimah Economic Zone (RAKEZ).

1.2 All legal and financial transactions are conducted under this entity.

1.3 Any disputes arising from or related to these Terms will fall under the jurisdiction of RAKEZ Free Zone and UAE laws.

2.1 By using our website or services, you agree to:

• Be legally bound by these Terms.

• Comply with all applicable laws and regulations in the RAKEZ Free Zone and the UAE.

2.2 If you are under the age of 18, you may only use our services under the supervision of a legal guardian.

3.1 Product Descriptions: We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct inaccuracies without prior notice.

3.2 Availability: Products are subject to availability and may be withdrawn at any time. We are not liable for out-of-stock situations.

3.3 Customization: Custom or personalized products are made to order and are non-refundable unless they arrive defective.

4.1 Currency: All prices are listed in AED (United Arab Emirates Dirham) and include VAT where applicable.

4.2 Payment Methods: We accept payments via credit/debit cards, online payment gateways, or other methods as specified on our website.

4.3 Payment Completion: Full payment must be made at checkout. Orders are processed only upon successful payment.

4.4 Fraud Prevention: Transactions flagged as suspicious or fraudulent will be canceled, and legal action may be pursued.

5.1 Shipping Regions: We ship within the UAE and internationally. Specific shipping options, costs, and delivery times will be displayed during checkout.

5.2 Delivery Times: Delivery timelines are estimates and may be affected by customs, logistics delays, or other unforeseen circumstances.

5.3 Responsibility: Once the product is shipped, the risk of loss or damage passes to the customer.

5.4 Incorrect Addresses: We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs will be borne by the customer.

6.1 Eligibility: Returns are accepted within 24 hours of delivery for unused products in their original packaging and with proof of purchase.

6.2 Exclusions: Custom or personalized products, sale items, and digital goods are non-refundable unless defective.

6.3 Refund Process: Refunds will be processed within 24 hours of receiving the returned item and will be issued to the original payment method.

6.4 Damaged Items: If the product arrives damaged, customers must notify us within [24 hours] of delivery with photographic evidence.

6.5 Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error.

7.1 Ownership: All content on our website, including text, images, designs, trademarks, and logos, is owned by or licensed to The Mismatched Studio.

7.2 Restrictions: You may not copy, distribute, or reproduce any part of our intellectual property without explicit written consent.

7.3 Infringement: Unauthorized use of our intellectual property will result in legal action.

8.1 The Mismatched Studio and Trove Souq FZ LLC shall not be liable for:

• Any indirect, incidental, or consequential damages resulting from the use of our products or services.

• Losses caused by delays, inaccuracies, or unavailability of our services.

8.2 Our liability is strictly limited to the purchase price of the product or service in question.

9.1 Data Collection: By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

9.2 Third-Party Services: We are not responsible for the privacy practices of third-party service providers linked to our website.

10.1 We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or disruptions in transportation or communication networks.

11.1 These Terms are governed by the laws of the UAE and the regulations of the RAKEZ Free Zone.

11.2 Any disputes arising out of or related to these Terms will be resolved exclusively in the courts of the RAKEZ Free Zone.

12.1 We reserve the right to update or modify these Terms at any time without prior notice.

12.2 Continued use of our website or services after modifications constitutes acceptance of the revised Terms.

For questions or concerns about these Terms, please contact us:

• Business Name: Trove Souq FZ LLC

• Email: concierge@themismatchedstudio.com